FAQ WD138 – All Your Answers Here

For KYC verification purposes, you will need to submit clear photos of your MyKad (front and back) along with a selfie holding the MyKad. The review process is usually completed within 24 business hours. KYC is required primarily for larger withdrawals to ensure the full security of your funds.

No, each individual is only permitted to hold one wd138 account. Registering multiple accounts under the same identity violates our terms of service and may result in all associated accounts being suspended and balances forfeited. If you are experiencing issues with an existing account, please contact our support team for assistance.

To update your phone number or email address, contact wd138 customer support via Live Chat on the platform. You will need to verify your identity before any changes to your personal information are approved. This process typically takes one to three business days depending on the level of verification required.

wd138 accepts a wide range of popular deposit methods in Malaysia, including local bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), e-wallets (Touch 'n Go eWallet, Boost, GrabPay), FPX, and selected cryptocurrencies. All transactions are processed through secure, encrypted payment channels. Visit the Deposit for more information.

The minimum deposit at wd138 is just RM 30, making it an affordable choice for new players who want to try the platform without major risk. The maximum deposit limit depends on your chosen payment method and account tier. VIP members enjoy higher deposit limits compared to regular members. All deposits are credited to your account within minutes.

In most cases, deposits via FPX and bank transfer are credited automatically within 5 to 15 minutes. Deposits via digital wallets are typically faster and can be processed in under 5 minutes. If your deposit has not been credited after 30 minutes, please save your transaction receipt and contact our support team via Live Chat for an immediate check.

wd138 does not charge any processing fees for deposits. The full amount you send will be credited directly to your account with no deductions on wd138's end. However, some banks or e-wallet providers may apply a small service fee on their side — please review the terms of your chosen payment method before making a transaction.

Log in to your wd138 account, go to the Withdrawal section, select your preferred withdrawal method, enter the amount and your destination bank account number. Ensure the bank account holder name matches the name on your wd138 account. Completed requests that meet all requirements will be processed within the stated timeframe. Visit the page Withdrawal for the full guide.

wd138 withdrawal requests for regular members are processed within 30 minutes to 4 hours depending on the amount and selected method. VIP members enjoy priority processing with faster turnaround times. Withdrawals made during banking hours are typically faster. If your withdrawal takes longer than expected, contact our support team to check the status.

A withdrawal request may be rejected for several reasons: bonus wagering requirements have not been met, KYC verification is incomplete, the bank account name does not match the name on your wd138 profile, or the withdrawal amount exceeds the set limit. Review all these conditions before submitting a new request. If you believe the rejection was unwarranted, contact our support team with your transaction details for further investigation.

The minimum withdrawal at wd138 is RM 50. The daily maximum withdrawal limit varies by membership tier — regular members have a lower limit while Gold and Platinum VIP members enjoy significantly higher withdrawal limits. For exact withdrawal limits based on your VIP tier, please refer to the VIP or contact our support team.

New wd138 members are eligible for an attractive welcome bonus on their first deposit. This bonus lets you play longer with a bigger bankroll. Clear and transparent wagering (rollover) requirements apply before the bonus can be converted to cash. Check the Promotions to see the latest bonus offers, as our promotions are regularly updated with new and better deals.

Wagering requirements, also known as rollover, refer to the total amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM 50 bonus with a 10x rollover requirement, you must place bets totalling RM 500 (50 × 10) using those bonus funds. This requirement exists to ensure bonuses are used for gameplay rather than withdrawn immediately. All wagering requirements are clearly stated in each promotion's terms.

Yes, wd138 offers a weekly cashback program for members who experience a net loss within a given week. The cashback percentage is based on your VIP level — higher-tier VIP members receive a better cashback rate. Cashback is credited automatically to your account every week with no manual claim required. This is wd138's way of rewarding your loyalty.

Click the "Forgot Password" link on the page Login. Enter your registered phone number and you will receive an SMS verification code to confirm your identity. After successful verification, you can set a new, stronger password. Make sure your new password contains at least 8 characters, combining uppercase letters, lowercase letters, numbers and symbols for maximum security.

Yes, wd138 uses industry-standard 256-bit SSL encryption to protect all your data and transactions. This is the same technology used by world-class banking institutions. All communication between your device and wd138's servers is fully encrypted, ensuring no third party can intercept or read your personal and financial information.

Absolutely not. wd138 will never ask for your password, PIN, OTP code, or credit card details via email, WhatsApp, Telegram, or any other messaging platform. If you receive such a message, it is a phishing scam. Do not click any links or share your information. Immediately change your wd138 account password and report the incident to our support team.

The official wd138 app can be downloaded directly from the Download on this website. For Android devices, you will need to download the APK file and enable installation from unknown sources in your device settings. For iOS, follow the installation instructions provided on the download page. Do not download the wd138 app from any other source to avoid security risks.

The wd138 Android app requires at least Android 6.0 (Marshmallow) or above with a minimum of 100MB free storage. For iOS, iOS 12.0 or above is required. A stable internet connection is recommended for the best experience, especially for Live Casino. The app is optimised for 4G/LTE and WiFi connections.

Try the following steps in order: (1) Close the app completely and reopen it. (2) Make sure you are using the latest version of the wd138 app — update it from the official download page if needed. (3) Clear the app cache in your device settings. (4) Restart your device. (5) Uninstall and reinstall the app. If the problem persists, contact wd138 technical support via Live Chat and provide your device model and operating system version.

Yes, all slot games and digital table games at wd138 use Random Number Generator (RNG) technology that has been audited and certified by independent third-party bodies. This ensures every game outcome is completely random and cannot be manipulated by any party. For Live Casino games, sessions are run by real dealers in studios monitored by live cameras for full transparency.

Yes, wd138 provides a free demo mode for most slot games and table games. You can try games in demo mode without logging in or making any deposit. Demo mode is the best way to understand game mechanics, test strategies, and get familiar with the interface before wagering real money. Note that winnings in demo mode cannot be converted to cash.