At WD138, your privacy is not merely an obligation — it is our commitment. This Privacy Policy clearly outlines how we collect, use, store, and protect your personal information when you use our online casino platform. Please read this document carefully to understand your rights as a user.
Six core pillars that form the foundation of your personal data protection on the WD138 platform.
All your personal data and financial information is protected with 256-bit SSL encryption — the same level of security used by major banking institutions in Malaysia. No third party can intercept your data while it is in transit.
Access to your personal data at WD138 is strictly limited to staff who genuinely require it for operational purposes only. All access is logged and continuously monitored by our security team.
WD138 has never and will never sell, rent, or distribute your personal data to any third party for marketing or commercial purposes. Your data belongs to you alone, and we treat it accordingly.
We only collect data that is strictly necessary to provide our services to you. This data minimization principle ensures we do not retain any unnecessary or excessive information about you.
You have the full right to access, update, or request deletion of your personal data at any time. The process is simple and transparent — simply contact our support team and we will respond within the specified timeframe.
Your personal data is not stored indefinitely. WD138 maintains a clear data retention policy — your information is kept only for as long as necessary for service purposes or as required by applicable law.
WD138 collects your personal information through several different methods as you interact with our platform. Understanding the types of data we collect is important so you can make informed decisions about using our services.
When registering a new account at WD138, you are required to provide basic information including your full name as per your official identification document, an active email address, a Malaysia mobile number, date of birth, and account password. This information is used to create and manage your account.
During the identity verification (KYC) process, which is an industry-standard requirement, you may be asked to submit a copy of an identification document such as your MyKad, passport, or relevant official document. This is standard security procedure practiced by all responsible financial platforms.
When you use the WD138 platform, our systems automatically record certain technical information for security and service improvement purposes. This includes your IP address, web browser type, device operating system, pages visited, time and duration of visits, and in-platform activity.
| Data Type | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Name, date of birth, IC number | KYC verification, account security |
| Contact Data | Email, phone number | Communications, account notifications |
| Financial Data | Bank account details, transaction records | Deposit & withdrawal processing |
| Technical Data | IP, device type, browser | Security, fraud prevention |
| Usage Data | Wagering records, gaming activity | Analytics and service improvement |
Our Principles: WD138 only collects data that is strictly necessary to deliver our services. We do not request or retain any information beyond what our operational and legal compliance needs require.
Every piece of information we collect is used for a specific and legitimate purpose. We do not use your data for any purpose not stated in this Privacy Policy without your prior consent.
Marketing Preferences: You may opt out of marketing communications from WD138 at any time by contacting our support team. Unsubscribing from marketing will not affect important notifications related to your account.
WD138 understands that your trust depends on how we handle your personal data. We do not sell, commercialise, or distribute your personal information to third parties without your consent, except in the following limited and lawful circumstances:
WD138 works with a number of third-party service providers that help us operate the platform. These include payment gateway providers, licensed game software providers, and security auditing firms. All providers are bound by strict confidentiality agreements and may only use your data for the purposes agreed upon.
In certain circumstances, WD138 may be legally required to disclose user information to the relevant authorities. This includes criminal investigations, court orders, or requirements from financial regulatory bodies. In such cases, we will disclose only the minimum necessary information and will notify you if permitted by law.
Should wd138 be involved in a merger, acquisition, or transfer of business assets, user data may be transferred as part of those assets. In such a situation, you will be notified in advance and a new privacy policy will come into effect.
Our Commitment: WD138 does not share your personal data with advertisers, data brokers, or any third parties for their own marketing purposes. This is a non-negotiable commitment.
WD138 invests heavily in data security infrastructure to ensure your personal information is always protected against cyber threats, unauthorised access, and misuse. Our security measures encompass a comprehensive, multi-layered approach.
All communications between your web browser and wd138's servers are secured with 256-bit TLS/SSL encryption protocol — the same technology used by leading banks worldwide. Sensitive data such as payment information and passwords are stored in encrypted form using the latest encryption algorithms.
Access to databases containing user information is restricted to staff who genuinely need it to perform their duties. Multi-factor authentication (MFA) is enforced for all personnel with access to sensitive systems. Every instance of user data access is logged and regularly audited.
The wd138 security team monitors our platform 24 hours a day, 7 days a week to detect any suspicious or unusual activity. Our automated threat detection system is capable of identifying and responding to potential security threats in real time.
Shared Responsibility: While WD138 takes all reasonable steps to protect your data, account security also depends on your own actions. Please use a strong password, do not share your login credentials, and contact us immediately if you suspect any unauthorised activity on your account.
WD138 uses cookies and similar tracking technologies to enhance your user experience, understand platform usage patterns, and maintain the security of your session. This section explains in detail the types of cookies we use and how you can control them.
You can control and manage cookies through your web browser settings. Most modern browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari allow you to view, manage, and delete stored cookies. However, disabling certain cookies may affect the functionality and user experience of the WD138 platform.
WD138 recognises and respects your rights regarding your personal data. As a user of our platform, you have the following rights, which you may exercise at any time by contacting our support team:
You have the right to request a copy of all personal data we hold about you. We will provide this information within 30 business days.
If any of your personal data is inaccurate or out of date, you have the right to request an immediate correction at no charge.
You may request the deletion of your personal data, subject to legal compliance requirements that may obligate us to retain certain records.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, without providing any reason.
You may request your personal data in a machine-readable format for transfer to another platform should you choose to do so.
In certain circumstances, you may request that we restrict the processing of your data while a dispute or investigation relating to that data is being resolved.
How to Exercise Your Rights: To exercise any of the rights above, please contact the WD138 customer support team via live chat in your account or email us at [email protected]. We will respond within 7 business days and resolve your request within 30 business days.
WD138 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law. We do not retain data that is no longer needed and have systematic data deletion procedures in place.
Generally, active account data is retained for the duration your account remains active, plus any additional period required for legal compliance. Financial transaction records are typically retained for seven years in accordance with Malaysia's financial regulatory requirements. Technical data such as access logs is kept for a shorter period and will be automatically deleted when no longer needed for security purposes.
Once your account is closed at your own request or due to a terms violation, personal data that is no longer required will be deleted or anonymized within a reasonable period, subject to any retention obligations required by law.
The wd138 platform is a service designed exclusively for individuals aged 18 and above. We strictly prohibit use of the platform by underage children and minors. wd138 does not knowingly collect any personal information from individuals under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. If you are aware that a child has registered on our platform, please contact our support team immediately.
Parental Responsibility: Parents and guardians are responsible for monitoring their children's online activity and ensuring that minors do not access gambling platforms. WD138 employs an age verification process during registration to screen underage users.
WD138 reserves the right to modify this Privacy Policy from time to time to reflect changes in our business practices, new technology requirements, legislative changes, or user feedback. We are committed to informing you of any material changes.
Any changes to this Privacy Policy will take effect upon the updated version being published on this page. The "Updated" date at the top of this page will be revised to reflect the date of the latest amendment. For significant changes, we will notify you via your registered email or through an in-platform notification.
Your continued use of the wd138 platform after any changes take effect constitutes your acceptance of the amended Privacy Policy. We therefore encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way wd138 handles your personal data, our team is ready to assist you at any time.
You may reach the WD138 Privacy & Data Protection team through the following channels:
We are committed to responding to all privacy-related inquiries within 7 business days. For formal requests relating to personal data rights, the resolution process will be completed within 30 business days following verification of your identity.
Important Notice: This Privacy Policy should be read in conjunction with Terms and Conditions and guidelines Responsible Gaming for a complete understanding of your responsibilities and rights as a WD138 user.
With a transparent Privacy Policy and world-class security systems, you can play at WD138 with complete peace of mind. Register your account today and enjoy the best online casino experience in Malaysia.